Arnie Birss
Investment Director
Ellio is a tech-enabled customer experience specialist, with a global operational footprint
Business Services (customer experience)
Fund II
July 2026
Current
ellio is an independent customer experience and business solutions partner, combining over 30 years of operational heritage with the speed and agility of a specialised market leader. Powered by a 7,000 strong workforce across the UK, Ireland, Germany, Switzerland, South Africa and Bulgaria, ellio manages complex, highly regulated end-to-end customer operations for leading global and mid-market brands. Driven by a culture of continuous upskilling and a curiosity to solve customer journey friction, ellio pairs human expertise with advanced technology to deliver outcome-led customer experiences.
Inspirit carved out the business from Capita plc.
Investment Director
Arnie joined Inspirit Capital in 2023 from William Blair’s Services & Industrials Investment Banking team, where he advised on several successful buyside and sellside M&A transactions.
Prior to this experience, he worked in KPMG’s Transaction Services group, having initially qualified as a management accountant (CIMA) while working in KPMG’s Management Consulting group.
Arnie holds an undergraduate degree in English Literature from the University of St Andrews.